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Shipping Policy for Phone Heaven Zone

Shipping Service Name:

Free Worldwide Shipping

Delivery Time:

Total Delivery Time: 7 — 11 business days

Order Cutoff Time:
12:00 AM (GMT+01:00) Central European Standard Time (Berlin)

Order Handling Time:
0 — 2 days, fulfilled: Mon – Sun

Transit Time:
7 — 9 days, shipped: Mon – Fri

Customer Shipping Cost:
Free shipping applies to all shipping locations and carrier service levels in this shipping service.

Coverage:

Countries:
United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland, France

Delivery Location:
At the customer's address

Delivery Time:
Destinations: All destinations
Transit Time: 7-9 days
Cost: Free shipping ($0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD / €0.00 / CHF 0.00)

Advantages: Enjoy complimentary shipping on all orders with reliable delivery. Handling time is 0-2 days, and transit time is 7-9 business days. Total delivery time is 7-11 business days.

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Shipping Service Name:

Insured Shipping + Skip The Line (Process My Order First)

Delivery Time:

Total Delivery Time: 6 — 10 business days

Order Cutoff Time:
12:00 AM (GMT+01:00) Central European Standard Time (Berlin)

Order Handling Time:
0 — 2 days, fulfilled: Mon – Sun

Transit Time:
6 — 8 days, shipped: Mon – Fri

Customer Shipping Cost:
Flat fee applies to all shipping locations and carrier service levels in this shipping service.

Coverage:

Countries:
United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland, France

Delivery Location:
At the customer's address

Delivery Time:
Destinations: All destinations
Transit Time: 6-8 days
Cost: $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD / €2.95 / CHF 2.87

Advantages: Get prioritized processing and insurance for your order, ensuring faster and secure delivery. Handling time is 0-2 days, and transit time is 6-8 business days. Total delivery time is 6-10 business days.

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Shipping Service Name:

Priority Express Shipping

Delivery Time:

Total Delivery Time: 5 — 9 business days

Order Cutoff Time:
12:00 AM (GMT+01:00) Central European Standard Time (Berlin)

Order Handling Time:
0 — 2 days, fulfilled: Mon – Sun

Transit Time:
5 — 7 days, shipped: Mon – Fri

Customer Shipping Cost:
Flat fee applies to all shipping locations and carrier service levels in this shipping service.

Coverage:

Countries:
United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland, France

Delivery Location:
At the customer's address

Delivery Time:
Destinations: All destinations
Transit Time: 5-7 days
Cost: $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD / €9.95 / CHF 9.66

Advantages: Fastest delivery with high-priority processing. Ideal for urgent orders. Handling time is 0-2 days, and transit time is 5-7 business days. Total delivery time is 5-9 business days.

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Currency:

All shipping prices are based on Euros (EUR). The local shipping currency for each country is adjusted according to the live currency exchange rate at the time of purchase. This ensures that the shipping cost reflects the current exchange rate for:

• USD (United States Dollar) for the US
• GBP (British Pound) for the UK
• CAD (Canadian Dollar) for Canada
• NZD (New Zealand Dollar) for New Zealand
• AUD (Australian Dollar) for Australia
• EUR (Euro) for Germany, Austria, France and other Eurozone countries
• CHF (Swiss Franc) for Switzerland

Shipping Terms for Phone Heaven Zone

Order Cutoff Time: 12:00 AM (GMT+01:00) Central European Standard Time (Berlin)

Order Handling Time: 0 — 2 days, fulfilled: Mon – Sun

Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation via email. This contains all the necessary tracking information so you can always keep an eye on the progress of your delivery.

International Deliveries: We offer free worldwide shipping. Please be aware that no additional costs such as customs duties, taxes, or fees will be incurred for international orders.

Delivery Address: Please ensure you provide the correct delivery address. We cannot take responsibility for deliveries to incorrect or incomplete addresses. Carefully check your delivery address before finalizing your order.

Note: The specified delivery time refers to business days and does not include holidays. If the status of your shipment does not change and you have not received your order, please contact us at support@phoneheavenzone.com. We will investigate the matter and find a solution for you.

Change of Address: Ensure you provide the correct and complete delivery address at checkout. We cannot be held responsible for delays or losses due to incorrect addresses. Contact us immediately at support@phoneheavenzone.com if you need to update your address.

Cancellations: If you wish to cancel your order, please contact our support team as soon as possible at support@phoneheavenzone.com. We strive to process orders quickly, so cancellations may not be possible if the order has already been dispatched.

Damaged Products: If you receive a damaged product, contact our customer support immediately. We will arrange a return, or if you prefer, you can keep the item and we will send a replacement free of charge.

Wrong Model: Should you receive an incorrect model, inform us right away. We will reship the desired product for free.

Shipping Delays: If your item is not shipped within 30 days from the order date, you can choose to get a full refund or request redelivery.

Return Initiation: To initiate a return, contact our customer support with your order number and details of the issue within 90 days of receiving the product.

We strive to deliver your order as quickly and safely as possible. Please choose the shipping option that best suits your needs.

For further questions or concerns regarding shipping, we're here to help. Simply contact us at:

Email: support@phoneheavenzone.com

Contact Details:

Phone Heaven Zone
Razvan Brezan
Eichendorffstraße 4
74343 Sachsenheim
Baden-Württemberg
Germany
USt-IdNr.: DE364391048
Tel: +49 179 5304964
Email: support@phoneheavenzone.com

Return and Refund Policies

Right of Withdrawal

You have the right to withdraw from this contract within 90 days without giving any reason. Whether the item is defective or not, you can initiate a return. Please contact our customer support to initiate a return. The withdrawal period is 90 days from the day you or a third party named by you, who is not the carrier, has taken possession of the goods. If you have ordered multiple goods as part of a single order, the withdrawal period begins on the day you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Phone Heaven Zone, owner Razvan Brezan, Eichendorffstraße 4, 74343 Sachsenheim, support@phoneheavenzone.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You can use the attached model withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than within 7 working days from the day on which we received the communication about your withdrawal from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent back the goods, whichever is earlier.

You must return the goods to us without undue delay and in any event no later than 90 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 90 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

You can find the model withdrawal form in the law. You can find it here.

Conditions for returning products

New:

This includes unopened products in the original packaging and products that have never been used.

Used:

This includes products that have been lightly used or opened.

No Restocking Fee:

There is no restocking fee for returning products.

Return Policy and Returns

Return of New Items:

You have the right to return new and unused items within 90 days without giving any reason. To exercise your right of return, the items must be in their original condition and packaging. Please contact our customer support to initiate a return. We will refund the full purchase price, including the original shipping costs.

Return of Used Items:

You have the right to return used items within 90 days of receipt. Used items must be in acceptable condition and free from significant signs of wear. Please contact our customer support to initiate a return. We will inspect the items and process a refund of the purchase price, minus any depreciation due to signs of use.

Defective Items:

If you receive a defective item, please contact our customer support immediately. We will arrange a return or, if the customer agrees, they may keep the item, and we will send another item to the customer free of charge upon request.

Wrong Model:

If you receive a different model than ordered, please inform us immediately. We will facilitate the return and ensure that you receive the correct model.

Shipping Delay:

If your item is not shipped within 90 days of the order date, you are entitled to a full refund.

General Satisfaction:

We encourage our customers to carefully review the product information and ask questions before purchasing.

Initiate a Return

To initiate a return, contact our customer support with your order number and details of the problem within 90 days of receiving the product.

Contact Information:

Phone Heaven Zone
Razvan Brezan
Eichendorffstraße 4
74343 Sachsenheim
Baden-Württemberg
Germany
VAT ID: DE364391048
Tel: +49 179 5304964

Email: support@phoneheavenzone.com

Important Notice on Returning Items

Please email us before returning items. Do not send the item to the address listed on the website. This address is not the warehouse address where we accept returns. Contact us in advance to receive the correct return address and further instructions. Please accept your order from the respective delivery company and do not refuse the delivery.

Communication on Issues

If you have concerns or problems with your order, we ask you to contact us directly. Direct communication with our support team is the most effective way to quickly find a solution. Opening disputes can lead to longer response times and confusion.

Shipping Methods and Duration

Free Shipping | Free Worldwide Shipping

• Total Delivery Time: 7—11 business days
• Order Cut-Off Time: 12:00 PM (GMT+01:00)
• Processing Time: 0—2 days (Mon—Sun)
• Transit Time: 7—9 days (Mon—Fri)
• Cost: Free ($0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD / €0.00 / CHF 0.00)
• Countries: United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland, France
• Benefits: Free shipping with reliable delivery

Insured Shipping + Skip the Queue (Process My Order First)

• Total Delivery Time: 6—10 business days
• Order Cut-Off Time: 12:00 PM (GMT+01:00)
• Processing Time: 0—2 days (Mon—Sun)
• Transit Time: 6—8 days (Mon—Fri)
• Cost: $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD / €2.95 / CHF 2.87
• Countries: United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland, France
• Benefits: Prioritized processing and insurance for faster delivery.

Priority Express Shipping

• Total Delivery Time: 5—9 business days
• Order Cut-Off Time: 12:00 PM (GMT+01:00)
• Processing Time: 0—2 days (Mon—Sun)
• Transit Time: 5—7 days (Mon—Fri)
• Cost: $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD / €9.95 / CHF 9.66
• Countries: United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland, France
• Benefits: Fastest delivery with highest priority processing.

Currencies: Shipping and Product Prices

Shipping and product prices are based on EUR and are adjusted to the current exchange rate for USD, GBP, CAD, NZD, AUD and CHF , and displayed on the website in the respective local currency.

Important Note on Delivery Address

It is crucial to provide a correct and complete delivery address when ordering. We cannot be held responsible for losses or delays caused by incorrect address information.

Note on Protective Films

Our products are often delivered with a protective film to protect them during transport. If you have concerns about apparent scratches, please remove the protective film first.

Reminder of Our Guarantee

Our satisfaction guarantee means that we are here to resolve any issues—be it through replacement deliveries or other solutions. If you have any concerns about your purchase, please contact us at support@phoneheavenzone.com.

Your Satisfaction and Trust

Your satisfaction and trust in us are of the utmost importance. If you have any further questions or concerns, we are always available and happy to help.

Our Commitment to Continuous Improvement

We are continuously working to improve our products and services. Your feedback is very important to us, and we strive to adapt our services to your needs.

Sincerely,
Your Customer Service
Team Phone Heaven Zone™

support@phoneheavenzone.com

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Model Withdrawal Form

(If you want to withdraw from the contract, please complete this form and send it back.)

To
Phone Heaven Zone
Razvan Brezan
Eichendorffstraße 4
74343 Sachsenheim
Baden-Württemberg
Germany
VAT ID: DE364391048
Tel: +49 179 5304964

Email: support@phoneheavenzone.com

I/we () hereby withdraw from the contract I/we () concluded for the purchase of the following goods ()/the provision of the following service ()

Ordered on ()/received on ()

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only if notified on paper)

Date

(*) Delete as appropriate.

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We hope these policies and information are clear and helpful. Thank you for choosing Phone Heaven Zone™!

Contact Details:

Phone Heaven Zone Store Address:

• Phone Heaven Zone
• Razvan Brezan
• Eichendorffstraße 4
• 74343 Sachsenheim
• Baden-Württemberg
• Germany
• VAT ID: DE364391048

Contact Us:
Email: support@phoneheavenzone.com

• We'll get back to you within 24 hours, all day of the week including weekends.

Tel: +49 179 5304964

• United States (New York): 9:00 AM - 6:00 PM EST/EDT
• United States (Los Angeles): 9:00 AM - 6:00 PM PST/PDT
• United Kingdom: 9:00 AM - 6:00 PM GMT/BST
• Canada (Toronto): 9:00 AM - 6:00 PM EST/EDT
• Canada (Vancouver): 9:00 AM - 6:00 PM PST/PDT
• Austria: 9:00 AM - 6:00 PM CET/CEST
• Australia (Sydney): 9:00 AM - 6:00 PM AEST/AEDT
• New Zealand: 9:00 AM - 6:00 PM NZST/NZDT
• Germany: 9:00 AM - 6:00 PM CET/CEST
• Switzerland: 9:00 AM - 6:00 PM CET/CEST
• France: 9:00 AM - 6:00 PM CET/CEST

Email:
You can send us an email at support@phoneheavenzone.com and we'll get back to you as soon as possible.

Contact Form:
You can also fill out the contact form on our website, and we'll respond to you via email.

Social Media:
Follow us on Instagram, TikTok, and Facebook to stay updated on our latest products, promotions, and news. You can also send us a message on these platforms, and we'll get back to you as soon as possible.

General Inquiries:
If you have questions or concerns about our products, shipping, or any other topics, please don't hesitate to contact us. We're here to assist you!

We strive to provide you with excellent customer service and support. If you have feedback or suggestions on how we can improve our products or services, we'd love to hear from you!

About Us

Welcome to Phone Heaven Zone – your trusted source for high-quality iPhone cases and accessories! Our team of tech enthusiasts is dedicated to providing products that not only protect your iPhone but also enhance its functionality.

Our Mission

We aim to offer the best iPhone cases and accessories that reflect your style while providing protection.

What We Offer

• Screen Protectors: Premium display protection.
• Chargers: Fast and secure charging solutions.
• Car Mounts: Convenient solutions for on-the-go use.
• AirPods Accessories: Stylish add-ons.

Our Commitment to Quality

We prioritize quality and customer satisfaction, with rigorously tested products, fast shipping, easy returns, and excellent customer support.

Why Choose Phone Heaven Zone?

• Wide Product Selection: From minimalist to vibrant designs.
• Innovative Accessories: Tailored for your iPhone.
• Customer-Focused Service: Our support team is always ready to assist.

CEO Note

Thank you for choosing Phone Heaven Zone. We value your trust and look forward to serving you with top-notch products and service.

Best regards,
Razvan Brezan, CEO

Contant Information:

Company Name: Phone Heaven Zone

Owner Name: Razvan Brezan 

Business Address: Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany

Business Email: support@phoneheavenzone.com 

Contact Us

Business Phone Number: +49 179 5304964 

Business Hours: Monday to Sunday 9:00 AM - 6:00 PM CET/CEST

VAT ID: DE364391048