Terms and Conditions

Scope

These Terms and Conditions apply to all orders and deliveries between Phone Heaven Zone and the customer.

Order

By submitting an order, the customer confirms their interest in purchasing the selected products. The contract is only concluded once Phone Heaven Zone has confirmed the order and payment has been received.

Prices and Payment Terms

All prices are stated in Euro and include VAT for Germany, Switzerland, and Austria. For other countries, no VAT is currently charged. Our primary currency is Euro, but the prices for each product are converted into the local currency based on the current exchange rate at the time of purchase. The local currencies include:

EUR (Euro) for Germany, Austria, France, and other Eurozone countries
CHF (Swiss Franc) for Switzerland
USD (United States Dollar) for the USA
GBP (British Pound) for the United Kingdom
CAD (Canadian Dollar) for Canada
NZD (New Zealand Dollar) for New Zealand
AUD (Australian Dollar) for Australia

Payment is made in advance via the provided payment method. In the event of payment delay, Phone Heaven Zone reserves the right to charge reminder fees and default interest.

Shipping Conditions

Shipping Methods and Duration

Free Shipping

Total Delivery Time: 7—11 business days
Order Cut-off Time: 12:00 PM (GMT+01:00)
Processing Time: 0—2 days (Mon—Sun)
Transit Time: 7—9 days (Mon—Fri)
Cost: Free (€0.00 / CHF 0.00 / $0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD)
Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
Benefits: Free shipping with reliable delivery

Insured Shipping + Skip the Line (Process My Order First)

Total Delivery Time: 6—10 business days
Order Cut-off Time: 12:00 PM (GMT+01:00)
Processing Time: 0—2 days (Mon—Sun)
Transit Time: 6—8 days (Mon—Fri)
Cost: €2.95 / CHF 2.87 / $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD
Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
Benefits: Prioritized processing and insurance for faster delivery

Priority Express Shipping

Total Delivery Time: 5—9 business days
Order Cut-off Time: 12:00 PM (GMT+01:00)
Processing Time: 0—2 days (Mon—Sun)
Transit Time: 5—7 days (Mon—Fri)
Cost: €9.95 / CHF 9.66 / $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD
Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
Benefits: Fastest delivery with highest-priority processing

Currencies: Shipping and Product Prices

Shipping and product prices are based on EUR and are adjusted according to the current exchange rates for CHF, USD, GBP, CAD, NZD, and AUD. Prices are displayed on the website in the respective local currency.

Shipping Costs

Shipping within Germany, Austria, Switzerland, France, the United States, the United Kingdom, Canada, New Zealand, and Australia is free of charge. We offer free shipping with no additional costs. Additionally, we also provide paid options for faster shipping and insured shipping to ensure quicker delivery and added protection.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email. This includes tracking information so you can monitor the progress of your delivery.

International Deliveries

We offer free shipping. Please note that no additional costs such as customs duties, taxes, or fees apply for international orders.

Shipping Address

Please ensure that you provide the correct shipping address. We are not responsible for deliveries to incorrect or incomplete addresses. Check your shipping address carefully before completing your order.

Contact Information

Company Name: Phone Heaven Zone
Owner: Razvan Brezan
Business Address:
Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany
Business Email: support@phoneheavenzone.com
Business Phone Number: +49 179 5304964
Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST
VAT ID: DE364391048

These Terms and Conditions are effective as of 09.11.2024 and may be updated from time to time. Please check regularly for any changes.